PRIVACY POLICY
We work to ensure that your privacy is protected when using our services. Please stay updated to any changes to this privacy policy by visiting this page.
Legal information
Our company is registered in Portugal.
Legal name: Cardigos & Gameiro, Lda.
Commercial name: wetheknot
Commercial code: 6733–3333–7370
VAT number: PT515584029
Headquarters: Rua da Rosa, 149, 4º · 1200–383 Lisboa · Portugal
Studio address: CIM · Travessa dos Lagares 1 · 1100–300 Lisboa · Portugal
Phone (+351) 965 459 096 / 914 567 656
E–mail customerservice@wetheknot.com
When do we collect your information?
We collect information from you when you register on our site, purchase something from our online shop — as part of the buying and selling process, subscribe our newsletter or fill out the contact form.
We collect information about you during the checkout process on our store.
While you visit our site, we’ll track:
— Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
— Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
— Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
— Send you information about your account and order
— Respond to your requests, including refunds and complaints
— Process payments and prevent fraud
— Set up your account for our store
— Comply with any legal obligations we have, such as calculating taxes
— Improve our store offerings
— Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, e–mail and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, e–mail address, phone number, billing and / or shipping addresses.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
How do we protect your information?
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transactions are processed through gateway providers (PayPal and VivaWallet) and are not stored or processed on our servers.
What rights you have over your data?
You may request us, at any time, to correct, export or erase your personal information by writing us an e–mail to customerservice@wetheknot.com
We guarantee to perform any of the solicited actions within a period of 2 working days.
Tou can also do it yourself on the Account section. When logged in you can change your Billling and Shipping details (except your Username), and delete your account.
How do we get your consent?
When you provide us with personal information to complete a transaction, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like e–mail marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say “no”.
How do you withdraw your consent?
If after you opt–in you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at customerservice@wetheknot.com.
Do we use cookies?
Yes we do. In order to know more about which one we use, how to opt-out from them during your browsing session please refer to our Cookie policy page.
Third–party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non–personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
The only two situations we may disclose your personal information are if we’re required by law to do so or if you violate our Terms & Conditions of our services.
Third–party services
In general, the third–party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. We use PayPal as our only payment gateway, and Mailchimp for e–mail marketing purposes.
For more information visit PayPal privacy policy and Mailchimp privacy policy.
Information shared with PayPal to process payments includes:
· Name
· E–mail
· Address
· Phone (non–compulsory)
· City/State/Zip
· Unique payment identifier
· Payment provider identifier
However, certain third–party service providers, such as PayPal (payment gateway) and MailChimp (e–mail marketing), have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third–party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our website or are redirected to a third–party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of service.
Third–party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We currently have and display links to our Social Network accounts, namely Facebook and Instagram.
A social network is an Internet social meeting place, an online community that allows users to communicate and interact with each other in a virtual space. A social network may serve as a platform for the exchange of opinions and experiences, or allow the Internet community to provide personal or company–related information.
Data breach procedure
In case of a data breach occurs we will contact you via e–mail within 1 working day.
Age of consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Changes to this privacy policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make significant changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
PRIVACY POLICY
We work to ensure that your privacy is protected when using our services. Please stay updated to any changes to this privacy policy by visiting this page.
Legal information
Our company is registered in Portugal.
Legal name: Cardigos & Gameiro, Lda.
Commercial name: wetheknot
Commercial code: 6733–3333–7370
VAT number: PT515584029
Headquarters: Rua da Rosa, 149, 4º · 1200–383 Lisboa · Portugal
Studio address: CIM · Travessa dos Lagares 1 · 1100–300 Lisboa · Portugal
Phone (+351) 965 459 096 / 914 567 656
E–mail customerservice@wetheknot.com
When do we collect your information?
We collect information from you when you register on our site, purchase something from our online shop — as part of the buying and selling process, subscribe our newsletter or fill out the contact form.
We collect information about you during the checkout process on our store.
While you visit our site, we’ll track:
— Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
— Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
— Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
— Send you information about your account and order
— Respond to your requests, including refunds and complaints
— Process payments and prevent fraud
— Set up your account for our store
— Comply with any legal obligations we have, such as calculating taxes
— Improve our store offerings
— Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, e–mail and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, e–mail address, phone number, billing and / or shipping addresses.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
How do we protect your information?
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transactions are processed through gateway providers (PayPal and VivaWallet) and are not stored or processed on our servers.
What rights you have over your data?
You may request us, at any time, to correct, export or erase your personal information by writing us an e–mail to customerservice@wetheknot.com
We guarantee to perform any of the solicited actions within a period of 2 working days.
Tou can also do it yourself on the Account section. When logged in you can change your Billling and Shipping details (except your Username), and delete your account.
How do we get your consent?
When you provide us with personal information to complete a transaction, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like e–mail marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say “no”.
How do you withdraw your consent?
If after you opt–in you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at customerservice@wetheknot.com.
Do we use cookies?
Yes we do. In order to know more about which one we use, how to opt-out from them during your browsing session please refer to our Cookie policy page.
Third–party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non–personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
The only two situations we may disclose your personal information are if we’re required by law to do so or if you violate our Terms & Conditions of our services.
Third–party services
In general, the third–party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. We use PayPal as our only payment gateway, and Mailchimp for e–mail marketing purposes.
For more information visit PayPal privacy policy and Mailchimp privacy policy.
Information shared with PayPal to process payments includes:
· Name
· E–mail
· Address
· Phone (non–compulsory)
· City/State/Zip
· Unique payment identifier
· Payment provider identifier
However, certain third–party service providers, such as PayPal (payment gateway) and MailChimp (e–mail marketing), have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third–party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our website or are redirected to a third–party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of service.
Third–party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We currently have and display links to our Social Network accounts, namely Facebook and Instagram.
A social network is an Internet social meeting place, an online community that allows users to communicate and interact with each other in a virtual space. A social network may serve as a platform for the exchange of opinions and experiences, or allow the Internet community to provide personal or company–related information.
Data breach procedure
In case of a data breach occurs we will contact you via e–mail within 1 working day.
Age of consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Changes to this privacy policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make significant changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
