Privacy policy

wetheknot is a Lisbon–based design brand.

Travessa dos Lagares 1
1100–300 Lisboa
Portugal

https://www.wetheknot.com
customerservice@wetheknot.com

We collect information from you when you register on our site, purchase something from our online shop — as part of the buying and selling process,  subscribe to our newsletter or fill out our contact form.

We collect information about you during the checkout process on our store.
While you visit our site, we’ll track:
— Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
— Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
— Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
— Send you information about your account and order
— Respond to your requests, including refunds and complaints
— Process payments and prevent fraud
— Set up your account for our store
— Comply with any legal obligations we have, such as calculating taxes
— Improve our store offerings
— Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, e–mail and phone number (optional), which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, e–mail address and billing and shipping addresses.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information.

All transactions are processed through a gateway provider (PayPal) and are not stored or processed on our servers.

You may request us, at any time, to correct, export or erase your personal information by writing us an e–mail to customerservice@wetheknot.com
We guarantee to perform any of the solicited actions within a period of 2 working days.

Tou can also do it yourself on the Account section. When logged in you can change your Billling and Shipping details (except your Username), and delete your account.

When you provide us with personal information to complete a transaction, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like e–mail marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt–in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@wetheknot.com.
Each e–mail newsletter we send out has the option to unsubscribe at the bottom.

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

— Help remember and process the items in the shopping cart.
— Understand and save user’s preferences for future visits.
— Keep track of advertisements.
— Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You may do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

Also, when you access our website you can opt–out from any* cookies we’re using, save your preferences and learn more about each cookie. This information is provided in a footer banner that is shown in all website pages and allows you to get full control. Once you save your preferences the banner will disappear, and in case you want to change your preferences you’ll have to clean your web browser cache and refresh the page.
If you turn cookies off, it won’t affect the user’s experience.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

* Except the cookies tagged as “necessary” that are of utmost importance for a normal shopping experience.

We use 4 types of cookies.

1) Necessary (2)
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

· Cookie “wc_cart_hash_#”
Purpose: Contains information about the cart as a whole and helps WooCommerce know when the cart data changes.
Type: essential — HTML Local Storage
Expiry: session
Data is sent to: Italy (adequate)
—
· Cookie “wc_fragments_#”
Purpose: Associates items within a cart.
Type: essential — HTML Local Storage
Expiry: session
Data is sent to: Italy (adequate)

2) Marketing (1)
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

· Cookie “collect”
Purpose: Used to send data to Google Analytics about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels.
Type: Pixel
Expiry: session
Data is sent to: United States (adequate)

3) Analytics (3)
Analytics cookies are used to track visitors across websites.

· Cookie “_ga”
Purpose: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
Type: HTTP
Expiry: 2 years
Data is sent to: United States (adequate)
—
· Cookie “_gat”
Purpose: Used by Google Analytics to throttle request rate.
Type: HTTP
Expiry: session
Data is sent to: United States (adequate)
—
· Cookie “_gid”
Purpose: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
Type: HTTP
Expiry: session
Data is sent to: United States (adequate)

4) Unclassified (2)
Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

· Cookie “cookies.js”
Purpose: Unclassified
Type: HTTP
Expiry: session
Data is sent to: Italy (adequate)
—
· Cookie “mailchimp_landing_site”
Purpose: Unclassified
Type: HTTP
Expiry: 27 days
Data is sent to: Italy (adequate)

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non–personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

The only two situations we may disclose your personal information are if we’re required by law to do so or if you violate our Terms & Conditions of our services.

In general, the third–party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. We use PayPal as our only payment gateway, and Mailchimp for e–mail marketing purposes.
For more information visit PayPal privacy policy and Mailchimp privacy policy.
Information shared with PayPal to process payments includes:
· Name
· E–mail
· Address
· Phone (non–compulsory)
· City/State/Zip
· Unique payment identifier
· Payment provider identifier

However, certain third–party service providers, such as PayPal (payment gateway) and MailChimp (e–mail marketing), have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third–party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our website or are redirected to a third–party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of service.

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

We currently have and display links to our Social Network accounts, namely Facebook, Instagram and Pinterest.

A social network is an Internet social meeting place, an online community that allows users to communicate and interact with each other in a virtual space. A social network may serve as a platform for the exchange of opinions and experiences, or allow the Internet community to provide personal or company–related information.

In case of a data breach occurs we will contact you via e–mail within 1 working day.

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.