Terms and conditions

Please read the following terms of service carefully. Your use of wetheknot’s website and its services described below will imply your prior, express, and complete acceptance of the terms and conditions set out herein. Thus, make sure you have read and understood the Terms before placing your order.

If you don't agree with these terms, we recommend not using our services.

Overall, these Terms & Conditions presented here and our Privacy Policy regulate the use of this website and form a core part of its legal notice.


Welcome to wetheknot, with the website domain www.wetheknot.com which is operated by the company Cardigos & Gameiro, Lda. Throughout the website, any mentions of the terms “we”, “us” and “our” are about wetheknot. wetheknot is providing this website, which includes all its information, services, and tools for your (the user) own benefit. Such use is conditioned to your acknowledgment, acceptance, and approval of all terms, conditions, and policies mentioned here. Thus, by using our website and/ or placing an order, you engage with our “Services” (website and further services and tools) and agree to be bound by the following Terms and Conditions, which can include further terms and conditions or policies referred on this website and/ or available by hyperlink. These Terms & Conditions apply to any user of the website, there being a customer, someone who’s browsing, vendors, merchants, or partners.

Since our Services and Terms & Conditions are ever-evolving, we hold the right to change, update, replace or even discontinue these at any time and without further notice. In addition, new features or tools added to this website will also be subject to the Terms & Conditions here set. This page will always display the most current version of the Terms & Conditions, which you can review at your earliest convenience. Hence, your continued use of our website after the implementation of any amendments constitutes your agreement to such changes.

Legal information

Our company is registered in Portugal.

Legal name Cardigos & Gameiro, Lda.

Commercial name wetheknot

Commercial code 6733–3333–7370

VAT number PT515584029

Headquarters Rua da Rosa, 149, 4º · 1200–383 Lisboa · Portugal

Studio address Rua Francisco Andrade, 12A · 2800–080 Almada · Portugal

Phone (+351) 965 459 096 / 914 567 656

E–mail customerservice@wetheknot.com

Online terms

By agreeing to these Terms & Conditions, you’re hereby confirming that you are at the age of majority in your country or city of residence. Otherwise, you are indeed the age of majority in your country or city of residence and have allowed us to grant the use of this website to any of your minor dependents.

In this way, having access to our website doesn’t give you the right to use our Services for any unauthorised or illegal purpose, nor to violate any laws in your jurisdiction (which includes but it’s not limited to copyright laws, for more check the Prohibited uses section below).

You must not introduce, or do anything that will increase the likelihood of the transmission of viruses or any code of damaging nature.

Any violation or breach of what was mentioned in these Terms & Conditions will result in instant termination of your Services.

Account information

You can sign up and create an Account directly on the Checkout page under Create an account or via the website's main menu at the Account page. By creating an account at our website www.wetheknot.com you will be able to access your order history and profile information, set the payment method, and save your details for expedited checkout. Thus, you may use these Services if you’re at least the age of majority in your country or city of residence, and capable of forming a binding contract with us. When setting up your account, it’s of utmost importance that you provide us with current, accurate, and complete account information and agree to promptly update such information to keep it this way — the same terms apply to the purchase information you provide. Otherwise, we might have to suspend or delete your Account. With this account, you’re agreeing not to share your password and further personal details with anyone and to let us know of any irregularities or unauthorised use of your Account. Nevertheless, you’re fully responsible for your Account and other adjacent activities related to it, regardless of us having been notified about them or not.

Overall changes and accuracy & reliableness of information

Please don’t solely rely on the information presented on our website, since its Services and content provided are for general information only and not intended to be followed as advice you should rely on in any capacity. Hence, before taking any action according to the content on the website, we do recommend obtaining specialist or professional advice on the matters being discussed or regarding the information provided. Please note that any opinions expressed on the website, its Services, and content are personal opinions of the authors or our collective, not fully reflecting the actual views of wetheknot.

Please note that we cannot guarantee that our website, or any content on it, will be free of inaccuracies, omissions, or typographical errors, and we are under no obligation to update it. 

We may change our website as well as its content and design occasionally to reflect changes to our products or business. Thus, we reserve the right to change and update any information whenever we see fit, without prior notice. We’ll try to warn you within reason of any considerable changes by posting a notice on the website. Be aware that such errors may be linked to pricing, product information, stock updates, among others. Under these circumstances, we shall hold the right to refuse, discontinue or terminate the Services or any orders involving such inaccuracies. We shall not be responsible nor liable to you or any third party for any update, modification, inaccuracy, price change, suspension, or termination of the website or its Services. In this way, no specified refresh date or update in the website, its Services, or related website, should be used to assume that all information contained in those has been altered and updated. We do apologize for any possible inconvenience caused.


By receiving an order confirmation from us, it means that we have accepted your order and a purchase agreement has been developed and approved. We do recommend saving this confirmation for any future contacts with us, in case of a return or potential complaint or query. You may withdraw your order until it has been confirmed. In this case, we will then refund any payment done. Please note that we may cancel your order if the products ordered are sold out. If this happens, you will be notified and refunded by the amount paid. We will also let you know about equivalent products and our restock plans.

Certain products or Services may only be available online via the website, which may imply limited quantities of such and these being subject to exchange or return solely according to our Return Policy. No matter the person, geographical location, or jurisdiction, we hold the right, although are not obliged to, to restrict the sales of our products or Services — this right may be exercised on a case-by-case scenario. Such restrictions may include orders placed under or by the same customer account, that use the same paying method, or orders that use the same shipping or billing address. We reserve the right to limit the quantities of any product or Services offered, as well as to discontinue any of these at any time. 

Both the product pricing and any product description may vary whenever, without further notice, this can be due to corrections or changes to our products or business. Please note that we don’t warrant that the quality of the products or Services available or purchased will meet your expectations. We hold the right to refuse any order you placed on our website. If we do happen to cancel or alter something in your order, we’ll notify you via the contact details provided when the order was placed.

By using our Services, you agree to provide us with current, accurate, and complete account and purchase information, as well as to promptly update such information so that we can complete your transactions and in case we need to contact you. For further details, please check the Return Policy in the Returns / Exchanges page.

Return policy

Online orders can be returned within 15 days from receiving the parcel, providing the item(s) are in original condition — applicable to all orders. Once returned, you will be entitled to either exchange it for another product or receive a refund. We can only accept items that are unused, unworn, unwashed, and have the original tags attached.

To return an item, please reach out to us at customerservice@wetheknot.com — you must include your name, address, order number, and the item you would like to return. Please ensure to send the returning product(s) through a registered service as we are not liable for lost packages. Alternatively, you can leave it at our Lisbon shop. You will be fully refunded for the returned goods — including shipping costs — through the same payment method. Please note that it is your responsibility to pay for the return costs.

For more information, head to the Returns / Exchanges page.

Exchange policy

You have the option to exchange a product size within 15 days of receiving your parcel, if the desired size is in stock. When the items you want to exchange are received at the Logistic center, we will conduct an inspection to ensure they meet our requirements: unused, unworn, and unwashed. For hygiene reasons, socks cannot be returned or exchanged.

The return shipping costs of the item(s) you wish to exchange will be deducted from your purchase amount. You can refer to the Returns / Exchanges page to confirm the return costs. A Coupon will be sent to your email, so you can re-purchase the desired size.

Alternatively, you can carry out the exchange process at our Lisbon shop. If you choose this option, please contact us in advance at customerservice@wetheknot.com to confirm the item's availability.

Payment methods

By purchasing one of our Services, you are authorizing us and our adjacent payment processor to charge your payment method for any purchases that may be accrued by or in connection with your purchase — this may include any applicable taxes and other potential charges. Thus, you are responsible for the prompt payment of all fees associated with your purchase, as well as providing a valid payment method. If you complete a purchase while using our Services, you’ll be asked to provide both contact and billing information such as your name, payment method information, and billing address. Additional information might be needed to verify your identity and complete your transaction. In case you’re using an adjacent payment processor to complete your purchase, e.g. Paypal, its terms and conditions must apply to your transaction.


We work with DHL for shipping worldwide. Each order is assigned a tracking number, which you will receive via email as soon as your order is shipped. For more information about estimated delivery times, please visit the Deliveries page. Please be aware that delivery times can vary based on your location and the time of the year.

If you change your address for some reason and your order has already been confirmed, you’re responsible for any additional shipping costs. We shall not be liable for any delay caused by circumstances beyond reasonable control. If you have any questions concerning your delivery please reach out to us at customerservice@wetheknot.com.

Once you have made the full payment for your order, all EU orders are shipped such that you shouldn’t be required to make additional payments in regards to import VAT or any duties possibly charged at the point of importation of your order in the EU.

Products shipped outside the EU may be subject to charges imposed by local legislation. Thus, you are responsible for all customs and import duties needed for exporting the goods. Any additional taxes, fees, levies, or other charges necessary to clear the package through customs will also be covered in full by you.

Unfortunately, we have no control over these charges and cannot predict what they may be. As a result, we will be unable to advise or provide any assistance on these processes. We can only recommend our customers to contact their local customs office for further information.

Once your payment is received, it can take up to 3 business days for us to send the package from our logistic center. During a busy holiday season, it may take up to 5 business days, though this is unusual. We endeavor to get your order to you in the outlined timescale, but sometimes this is out of our control. The courier’s website should be able to give you information on your order’s status, so please track it using the link in your confirmation email to see if they have more details regarding your parcel.

Colour accuracy

We have made every effort to ensure that the visual content displayed on our website is provided in good faith and presented as accurately as possible. However, please be aware of your computer monitor’s calibration because it may not match ours — we cannot guarantee that your device’s display of colors will accurately reflect the color of our products.

You acknowledge that a number of our products are handmade, meaning that there will be no two pieces alike, and the product image on our website may not reflect entirely the actual product you receive — this may be due to different production processes or methods applied to create such pieces. We are not responsible for any such discrepancies.

Content (copyright, visual, audio, and video)

The intellectual property rights in all content, which includes all visuals, text, audio, and video clips, made available through this website remains as property or is licensed by wetheknot. All rights, content-wise, are protected by copyright laws and treaties, local and international, and are reserved to us. It’s completely forbidden to manipulate, distribute or reproduce by any means any of the content that appears on this website.

Except where expressly provided, you aren’t granted any certain or implied rights to the website, its content, design, or other intellectual property linked to it. Hence, without prejudice to the above, you accept and acknowledge that any logo, trade names, and other trademarks and service marks associated with wetheknot are our property. You are not permitted to the wetheknot marks without our prior notice or written consent.

Hence, besides other interdictions included in the Terms & Conditions, you’re forbidden from using the website or its content under the following premiss: to copy, distribute, publish, replicate, display, modify, archive, execute, translate, adapt, create derivative works, broadcast, use or for any reason misuse our website, its contents as Services, in whole or part, except where set out in these terms of use.

According to your compliance with these Terms & Conditions, we give you a limited, non-transferable, non-exclusive, non-sublicensable license to access the website and its contents solely in connection with your granted use of the Services and merely for your personal and non-commercial purposes.

The User Content you create by using our website and its Services refers to all the texts, images, graphics, feedback, and any other materials that are generated, provided, posted, or made available by you through the Services or that you share with others. Thus, by using our Services and making any User Content available through our website, you hereby authorize us a non-exclusive, royalty-free, transferable, worldwide license. The license provides us with the right to use, copy, replicate, sublicense, alter, distribute, publish, create, archive, adapt, create derivative works based upon and broadcast your User Content — in whole or in part, when linked with the Services and our business (including affiliates’ and successors’). Such User Content can be included, without limitation, when promoting, advertising, and redistributing all or part of our Services (and other associated works) in any media formats and through any media platforms. Please note that we aren’t obliged to apply any of the rights provided in these Terms & Conditions. We are and shall not be obliged in any circumstance to maintain any User Content in confidence, nor to pay any sort of compensation for whichever User Content you make available through our Services, nor respond to any comments.

Your User Content is your full responsibility. By posting, submitting, and sharing your User Content, you represent and authorize your ownership of such content and have full rights that are required to grant us the license rights in your User Content under these Terms & Conditions.  You also declare and authorize that neither your User Content nor your use and arrangement of your User Content available through the Services will breach or misappropriate any law or regulation or violate a third party’s intellectual property rights. The same applies to any use of your User Content by us on or through the Services. We hold the right to cut off your use of the Services or any related website for infringing any of the prohibited uses. We aren’t liable nor responsible for the removal or deletion of (or failure to do so) any of your User Content you make available through our Services.

With this being said, we respect copyright laws and require you to do the same. 

For inquiries or other issues regarding the displayed content, please reach out to us via email.

User Comments, Feedback, and other submissions

We encourage and welcome any feedback, comments, ideas, product reviews, and suggestions for improvements to our website and its Services — which we’ll name “Feedback” throughout this section. You may submit your Feedback via email customerservice@wetheknot.com or by directly reviewing a particular product on the website. By leaving any sort of Feedback on our website, its services, and affiliates, you hereby acknowledge and authorize us to treat such content as our sole exclusive property and in a non-confidential way. Thus, without restricting the foregoing, you grant and agree that your Feedback may be used by us and our affiliates — to be disseminated for any purpose, as in to develop, improve and promote any products. In addition, you irrevocably assign and transfer to us a non-confidential, non-exclusive, perpetual, irrevocable, worldwide, transferable, royalty-free license — applicable under all intellectual property rights controlled or owned by you. With this license, we have the right to use, alter, replicate, create derivative works based upon the Feedback.

We are and shall not be obliged in any circumstance to maintain any Feedback in confidence, nor give any sort of compensation for whichever Feedback you make available through our Services, nor respond to any comments. You agree that your Feedback won’t infringe any right or third party, which includes privacy, trademark, copyright, or other personal or property rights. Hence, you further acknowledge that your Feedback won’t contain any inappropriate, unlawful, and abusive content or any detrimental bugs that could affect in any way the operation of the website, its Services, and affiliates. Please don’t use a false e-mail or contact address, falsify your identity or misguide us and third parties when leaving any Feedback on our website and its Services. Thus, you are utterly responsible for any Feedback you make, and respective accuracy, on our website. We assume no liability nor responsibility for any Feedback posted by you or a third party.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

Prohibited uses

To add to other prohibitions foreseen in the Terms & Conditions, when using our website, its Services, and content, you agree to not giving them the following use: (a) for whatever unlawful, false, fraudulent, deceptive, obscene, or immoral purpose; (b) to promote others to participate or carry out any unlawful affairs; (c) to violate our or any intellectual property rights, whether it’s copyright, trademark, design, property information, third-party’s patent, moral rights, trade secret, privacy and publicity rights, or other intellectual property rights; (d) to infringe any international, federal, provincial or state rules, laws, regulations, or local decrees; (e) to slander, harass, insult, harm, abuse, intimidate or discriminate based on race, ethnicity, age, gender, sexual orientation, disability, origin, among others; (f) to share or submit false and misleading information; (g) to promote violence or actions that are threatening to any individual or entity; (h) to promote harmful and illegal substances or activities; (i) to track or collect the personal information of others without their consent or permission; (j) to portray impersonate or misrepresent your affiliation with any person or entity; (k) to upload and spread viruses or any other type of malicious software or code that can potentially be used to harm the functionality or operation of the Services, as well as of any other related websites or the Internet; (l) to spam or send unsolicited advertising, emails, junk mail, promotional materials, or other forms of solicitation; (m) to attempt to access or search our website, its Services or content, or even to download content from these through the use of any software, engine, tool or device that includes spiders, robots, crawlers, and data mining tools; (n) to interfere in any possible way with the website, its Services, content network or security network, or to attempt to use these to benefit from unauthorized access to any other computer system; (o) to use the website, its Services or content for any commercial intent or the sole gain of any third party or in any aspect not granted by these Terms & Conditions.

We aren’t required to control the access or use of the website, its Services, or content, nor to edit or review them. However, we have the right to do so to ensure compliance with these Terms & Conditions and abide by the applicable law, regulations, and other legal requirements. Thus, we hold the right, but are not obliged, to cancel, suspend, or terminate your Account and remove or disable any content, at any time without prior notice — namely, but not limited to, if we consider any of your content to go against any of the terms above mentioned. We reserve the right to investigate any violations of these Terms & Conditions, as well as any conduct that negatively affects our website and its Services. Such investigations may require cooperation with law enforcement authorities to better analyze and prosecute users who infringe the law.

Gift Cards

The gift cards are only available in digital form. They can be redeemed through the wetheknot’s website or at the physical shop in Lisbon. wetheknot will not be responsible for, nor accept or validate, cancel gift cards or orders if there are signs of fraud or any other violations of gift card policies or these Terms & Conditions.

Gift cards are valid for one year after purchase, can only be used once and can’t be exchanged for money. There are no additional processing fees for gift cards.

Third-party and optional services

Some of the content and Services available on our website may contain links or materials from third-party websites. Such resources are provided for your information only and shall not be interpreted as materials approved by us, namely information you get from engaging with external websites. Please note that we are not responsible and have no control over third-party websites or materials nor for any other resources, products, or services available on such websites. We are not liable for reviewing or evaluating the content or accuracy of third-party websites. Nevertheless, we may change or delete any link on our website and its Services at any given time without prior notice.

We are not responsible for any damages or misuses related to the services, resources, content, purchase of goods, or any other transactions made in connection with or with the use of any third-party websites. Hence, you acknowledge full responsibility for your use of any third-party resources or websites. Your use of third-party websites linked to our website is ruled by the policies and terms of use outlined in those respective websites. Please carefully review the third-party’s practices, policies, and terms of use and make sure you comprehend them before engaging in any transaction. You recognize that occasionally during the use of our website and its Services, you may be redirected to a plug-in software or third-party website, e.g. when you make payment. Please note that we don’t control any external services, and your use of such software and websites will be determined by the policies and terms of use set in those platforms — that are made available to you by their providers.

For further concerns, questions, or claims regarding third-party services, we recommend directly contacting those same third parties.

Taxes & invoices

The purchases on our website are reserved for end consumers. The price of the product(s) you purchase will be the one designated on the order page when you place your order. All prices on the website already include VAT (Value Added Tax) at its current rate, cost of delivery if applicable, and packaging. The prices on the website don’t include further applicable tax or duties, like import taxes, that tend to be charged before the product's delivery. If the rate of applicable VAT is updated, it will be adjusted and applied to your purchase — unless you have already paid before we proceed with such changes. Nevertheless, we make an effort to keep prices on our website updated and ensure there are no mistakes in our pricing before we receive any order. However, we cannot guarantee that all products available on our website will be correctly priced.

We reserve the right to change prices at any time without prior notice. In case we approve and process your order where a pricing error was evident, we may cancel your order, give you a refund or require the return, covered by us, of any products already provided to you.

Once your order is made, fully paid, and accepted, all orders within the EU are shipped in a way you should not be required to further pay for import VAT or other duties possibly charged during the importation of your order into the EU. Please keep in mind that some countries, especially outside the EU, may demand you to pay for additional duties and fees or to provide additional information to complete the delivery process as it goes through customs. Please note that such duties and taxes are non-refundable.

Privacy policy / How do we use your personal information?

Your personal information is strictly used following our Privacy Policy.
For further inquiries or other issues about how we use and treat your personal information, please reach out to us via email at customerservice@wetheknot.com 

Disclaimer of warranties: Limitation of Liability

Please note that all the content, Services, products available on our website are provided to you “as they are” without any guarantees, representation, or warranty on our part whatsoever. We do not ensure that the use of our website and its services will be error-free, secure, uninterrupted, and timely and that the results obtained from this use will be correct and reliable. You agree and acknowledge that accessing and your use or misuse of our website and its Services — done by submitting, posting, and sharing your content, communicating or interacting with other users, and viewing, accessing, or downloading the user content of other users — are done at your own risk and discretion. Thus, you exclude us and forgo any claims concerning any damages caused by any of the foregoing.

Without limiting the foregoing and under applicable law, we renounce all such warranties and representations whether expressed, implied, a result of usage of trade or course of dealing. Such warranties include: warranties of merchantability, non-violation, title or rightful claim, and fitness for a particular purpose. On no occasion shall wetheknot, or any third party involved in the process within our website and its Services, be liable for any claim, loss, injury, or any incidental, special, punitive, direct, indirect, or consequential damages of any kind, including lost revenue, lost profits, loss of data or goodwill, lost savings, service interruption, system failure, error, omission, computer damage, replacement cost or any other similar damages — arising out of or in connection with these Terms & Conditions, or from your use of or even misuse of the Services, whether based in contract, on warranty, tort (including negligence) or liability, and whether or not we have been informed of the likelihood of such damage, even if a limited remedy set forth herein fails on its essential purpose. However, because some jurisdictions and states do not acknowledge the limitation or exclusion of liability for incidental or consequential damages, in such cases, our liability shall be restricted to the maximum scope permitted by law. 


You agree to indemnify, defend and hold wetheknot, its employees, partners, third-party, and other collaborators harmless from any claim or demand, as well as expenses, damages, costs, or losses resulting from any breach of these Terms & Conditions, your use of the websites and its Services, any activity linked to your Account, including negligent and improper conduct, or your violation of any rights, law or terms of a third-party.

Waiver of rights

Our failure to exercise or impose any right or provision of these Terms & Conditions shall not be considered a waiver of such right or provision. The waiver of any such provision or right will be valid only if in writing and signed by a properly authorized representative of wetheknot. Except if specifically outlined in these Terms, the exercise by either party of any of its remedies under these Terms & Conditions shall not include any prejudice to its other remedies under these Terms & Conditions or otherwise.


The agreements and liabilities of the parties incurred before the termination date shall subsist the termination of this agreement for all purposes. The Terms & Conditions set forth are valid unless or until terminated by either you or us. Please note that you may terminate or disable access to your Account or the use of these Terms & Conditions at any time by notifying us by e-mail — mentioning that you no longer wish to comply or use our Services — or when you quit using our website. Upon any termination, cancellation, or discontinuation from either party of our Services or your Account, the following sections shall persist: User Content, Feedback, Payments, Limitation of Liability, Disclaimer of Warranty, General Terms, Dispute Resolution, and Governing Law.

If you fail, or we suspect that you have failed, to comply with these Terms & Conditions, we may also finish this agreement or deny you access to our Services at any time without prior notice. You will continue liable for all amounts due up to and including the date of termination.

Entire Agreement

The Terms & Conditions and other operating rules presented by us on this website or its Services constitute the entire agreement and understanding between you and us (wetheknot). It should work as a guide for your use of such Services, surpassing and replacing any prior written or oral agreements, understanding proposals or communications between you and us  — including, but not limited to, any versions of our Terms & Conditions presented before by us. Any uncertainties or vagueness in the interpretation of these Terms & Conditions shall not be held against the drafting party. In case any provision of these Terms & Conditions is considered unfounded or inapplicable, such provision shall be enforced to the maximum extent permissible, and the other provisions in these Terms & Conditions shall remain effective. Please don’t assign or transfer these Terms & Conditions by the exercise of law without our prior notice and written consent — otherwise, that will be considered null. We reserve the right to freely transfer and assign such Terms & Conditions without restraints. According to the above-mentioned, these Terms & Conditions will accustom and bind to the benefit of the parties involved, their successors, and authorized assigns.

Any further questions?

If you still have questions about our Terms & Conditions please head to our FAQ section or reach out to us at customerservice@wetheknot.com and we’ll get back to you within 48 hours.