TERMS & CONDITIONS
We’re based in Lisbon (Portugal) and all our products are made and shipped from here.
We ship worldwide.
Receiving an order confirmation from us it means that a purchase order was accepted and a purchase agreement is entered into. We recommend to save this confirmation for any future contacts with us.
Customers may withdraw their order until it has been confirmed. We will then refund any payment that have been made for the order.
We may cancel an order if the products ordered are sold out. We will then refund any amount paid and notify you about equivalent products if such are available.
Online orders can be returned within 5 business days of receiving the parcel. We can only accept items that are unused, unworn, unwashed and have the original tags attached. To return an item please contact us by e–mail. Make sure to include your name, address and order number.
All shipping fees are non–refundable unless product is determined to be damaged or defective. If you get a defective product we’ll pay for the return costs. In this case please send us some pictures to our e–mail immediately after your parcel arrives.
Please ensure to send the returning product(s) through a registered post service as we are not liable for lost packages. After receiving the items we’ll inspect them in order to guarantee they meet our requirements (new, unused and original tags attached), and a refund will be processed within 5 working days. You’ll be notified by e–mail when the refund is complete.
Exchange products within 5 business days of receiving the parcel. We can only accept items that are unused, unworn, unwashed and have the original tags attached. To exchange an item please contact us by e–mail at firstname.lastname@example.org. Make sure you include your name, address and order number.
If the new item has a lower price than the first purchase we’ll generate a single use discount coupon for a future order. If it has a higher price you will be asked to pay for the difference.
All shipping fees are non–refundable unless product is determined to be damaged or defective.
Please ensure to send the unwanted item(s) through a registered post service as we are not liable for lost packages. After receiving the item(s) we will inspect them in order to guarantee they meet our requirements (new, unused and original tags attached). You will be asked to pay for the shipping costs of sending back another product. After payment is received we’ll notify you by e–mail with a new tracking number.
We only accept payments through PayPal service.
PayPal allows to pay withcredit / debit card, or through customers own PayPal account.
Customers won’t have to be registered with PayPal to make a payment.
Any custom fees and / or taxes associated with a purchase are the customers responsibility.
All orders are shipped through the Postal Service (CTT) and are issued a tracking number. Please consult the delivery page for the expected transit time.
Delivery times vary according to customers location and time of the year.
We shall not be liable for any delay caused by circumstances beyond reasonable control.
If you have any question concerning your delivery please drop us a line to email@example.com
Products shipped outside European Union may be subject to charges imposed by local legislation, which means that you, as the recipient of the product(s), are responsible for all customs and import duties needed for the export of the goods. Any additional taxes, fees, levies, or other charges necessary to clear package through customs will also be paid in full by the recipient.
Unfortunately, we have no control over these charges and cannot predict what they may be. As a result we will be unable to advise or provide any assistance on these processes; we can only recommend you to contact your local customs office for further information.
Orders are shipped within 3 working days. During a busy holiday season it may take up to 5 working days, though this is unusual.
We only dispatch orders on Tuesdays and Thursdays.
Product colors are presented as accurately as possible but your monitor’s calibration may not match ours, so there may be a slight difference between the actual color and the colour you see on screen.
The intellectual property rights in all content made available through this website remains the property of wetheknot.
It’s completely forbidden to manipulate, distribute or reproduce by any means any of the content that appears on this website. For enquiries or other issues regarding the displayed content please contact us via e–mail.